How long do I have to return/replace a product once purchased?

Once you have purchased a product and you wish to return the product, you need to notify Abelelo within 5 calendar days of purchase of the product by contacting our customer support team through email at [email protected]

How to return an item and get a refund?

Returning a product is very easy. First, you need to check if the product can be returned to Abelelo. You can return the product purchased from if any of the following is true:

1. Product is damaged
2. A product is faulty/ defective
3. Product quality is not up to the standard
4. Product is significantly different from the description or picture on the website
5. Product size does not conform to the size mentioned on the website
6. Product color or order quantity differs from what was ordered for

Once the condition(s) is checked and verified, you simply need to click on the return/replace button, which can be found against your order in your My Order Page under My Account. Alternatively, you may also reach us at our email that is [email protected] mentioning your Order ID.

If possible we will replace the product subject to confirmation with the customer. If not, we will refund our customer.

When is returning the product(s) not possible?

There are a few occasions where it is difficult to support the return of product such as:

  • Product return request is made outside the specified time frame
  • Product or the box is damaged due to mishandling or improper use, rather than the condition it was received in.
  • Any consumable product that has been used or installed.
  • The core product, component or parts missing from the packaging.
  • Products, which are sold as a combo or a part of the set, cannot be returned as an individual.
  • If returned without original packing and accessories
  • If a sealed package of branded the product is opened.

You can write us your issue at [email protected] and we can ensure to look at your case to settle the dispute. Ensure you mention your Order ID.

Who will bear the return shipping charges?

You need to return the product within 5 calendar days of approval of your return request. The seller’s return policy determines who pays for shipping. In most cases, buyers are responsible for return shipping costs.

However, In the case of returns for claims due to a defective product, Abelelo will arrange for return shipping if the buyer’s area is serviceable by our logistic partner. Alternately, the buyer can ship the item through a logistic partner of their choice, and send us the Proof of Dispatch to receive a refund for the shipping amount subject to the maximum of Rs.500/-.

Note: Shipping amount will be reimbursed in the form of Abelelo Coupons only.

While returning the product to us, the buyer also needs to ensure that the goods are packed properly in the original packaging with all the components/accessories (including any promotional items such as vouchers or discount codes).

If you are returning a product due to change of mind then the product must be returned in exactly the original condition failing to which the returns or exchanges may be canceled.

When will I receive a refund for the item I returned?

Once the buyer has returned the product(s) to Abelelo, the refund will be authorized only on the receipt of the products. Refunds will be processed within 14 calendar days of the receipt of the returned item(s) via Net Payment.

Where can I find the seller’s return policy?

Seller’s return policy must abide to return policy of Abelelo. However in some cases Seller’s return policy may differ, in order to find the seller’s return policy you can go on the product page where you can find out the policy of the seller(s) for the product.

Can I return a part of my order?

Yes, now our customers can request returns for individual items if you have ordered multiple items. Also one can request returns for the partial quantity of the same product. However one cannot request a refund for an individual item, which is a part of a combo or a set.

I have requested a replacement, when will I get it?

Once you have requested for a replacement of the product, we will request you to arrange for the return of the product in your hand. Once the product has been received we will authorize the replacement of the product (which will be notified to you through email). The replacement of the product shall be made within 3-4 working days from authorization.

I have changed my mind and would like to retain the product. What should I do?

In case you have changed your mind to retain our product rather than replacing or returning it, please call our customer service center or send us an email at [email protected] to cancel your return/ replace request and we will do the rest.

When can I cancel my order?

You can cancel your order anytime before the product has been shipped. Just click on Cancel button against your order in My Orders in My Account. We will cancel it and initiate your refund.

In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.

Unfortunately, an order cannot be canceled once the item has been delivered to you.

How do I cancel an item(s) from my order?

In order to cancel an item(s) in your order:

  • Log in to account and go to the ‘My Orders’ page
  • Select the item you wish to cancel, subsequently click on the corresponding ‘View Details’ link
  • Under the detailed order page, you will see the ‘Cancel’ link against each of the items in that order
  • Click on the ‘Cancel’ link, followed by highlighting the reason for your cancellation
  • Choose a mode of refund and confirm cancellation
  • Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible.

How long will it take to cancel my order?

We may take 2-3 business days to cancel your order and initiate refund if applicable. You will be notified via email once cancellation is completed.

Alternative conditions leading to the cancellation of your order?

Abelelo may also cancel your order under the following scenarios

1)The product is no longer available or is temporarily out of stock
2)Order received from Non-serviceable locations by our logistic partners.
3)Restriction on the quantity of the item ordered
4)Discrepancies identified by our credit and fraud avoidance department
5)Incomplete or inaccurate address given by the customer

In case, the customer opted for COD options, then before accepting orders, we might require additional information from the customer for verification. After verification, Abelelo can cancel the order if there is any discrepancy in the information provided by the customer.